I. PURPOSE AND SCOPE OF COLLECTION

Data collection on the website includes: Full name, email, phone number, customer address. This is the information that we require members to provide when sending information for consultation or wanting to buy products and for us to contact customers to confirm on the website to ensure consumer rights.

Members will be responsible for the security and retention of all activities using the service under the information they provide and their email box. In addition, members are responsible for promptly notifying our website of any unauthorized use, abuse, security breach, retention of third-party registration names and passwords for appropriate resolution.

II. SCOPE OF INFORMATION USE

We use the information members provide to:
• Contact to confirm order and deliver to member upon receiving request from member.
• Provide product information to customers upon request.
• Send marketing and promotional emails about products we sell.
• Send notifications about website activities.
• Contact and resolve with users in special cases.
• Do not use users' personal information for purposes other than confirmation and contact related to transactions.
• When requested by judicial authorities including: Procuracy, court, police investigation agency related to any illegal act of the customer.

III. INFORMATION STORAGE PERIOD

Members' personal data will be stored until the administrator requests cancellation. In all other cases, members' personal information will be kept confidential on our server.

IV. PERSONS OR ORGANIZATIONS THAT MAY HAVE ACCESS TO PERSONAL INFORMATION

– Website administration
– The customer owns that personal information.
– Competent Vietnamese Law Enforcement Agencies
– Competent Vietnamese Law Enforcement Agencies

V. ADDRESS OF THE UNIT COLLECTING AND MANAGING PERSONAL INFORMATION

SHAT Company Limited
• Email to: cskh@shondo.vn
• Phone number: 1900 0270
• Office address: 204-206 Vo Thanh Trang, Ward 11, Tan Binh District, Ho Chi Minh City

VI. MEANS AND TOOLS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA

Members have the right to self-check, update, adjust or cancel their personal information by contacting the website administrator to do this. Members have the right to submit complaints about information security content, please contact the website administrator. Upon receiving these responses, we will reconfirm the information, if it is true as reflected by the member, depending on the level, we will take timely measures.

VII. MECHANISM FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS

When discovering that their personal information is being used for the wrong purpose or scope, customers can call 1900 0270 or send an email to: cskh@shondo.vn to complain and provide evidence related to the incident to the Board of Directors. The Board of Directors commits to respond immediately or at the latest within 24 working hours from the time of receiving the complaint.